Refund policy

Withdraw from a purchase / request a return or cancellation

Open your customer account to request a return or cancellation. Sign in with the email address used for your order, open the order and select the available return or cancellation option. You can also email info@greenbotanica.com with your order number and a clear statement that you wish to withdraw.

Green Botanica OÜ accepts cancellation requests before an order is fulfilled. Please contact us as soon as possible. If your order has already been fulfilled or dispatched, you can still notify us that you wish to withdraw; the return process below applies.

We offer customers in all our markets a 14-day withdrawal and return period, starting when the last item in the order is received. You do not need to give a reason. If the final day falls on a weekend or holiday, the request window extends to the next business day. Notify us through your customer account or by email as described above. You then have 14 days after notifying us to send the goods back. No restocking fee applies. Please contact us for packing instructions and include your order number with the return.

Return address:
Normunds Aspers (on behalf of Green Botanica OÜ)
Skuju iela 5
Ikšķile, LV-5052
Latvia

The buyer pays the direct return shipping cost unless the goods are faulty, damaged or incorrect, or applicable law requires otherwise. Goods must be packed securely. Sealed goods that are not suitable for return for health or hygiene reasons lose the withdrawal right after the seal has been broken. This exception applies only where the legal conditions are met; it does not remove your rights if goods are faulty or not as described.

We refund the goods and the original standard delivery cost within 14 days of receiving your withdrawal notice. We may wait until we receive the goods back or proof that you sent them. Extra cost for a delivery method more expensive than standard delivery is not refunded. Refunds are made through the original payment method unless we agree otherwise.

If your order arrives damaged, incorrect or faulty, email us with your order number and a description of the issue. Photographs can help us resolve it quickly. Your statutory consumer rights remain unaffected.